Last Updated: 12 May 2025

Retro Med Care (“we”, “our”, or “us”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website www.retromedcare.co.za, contact us, or use our services.

1. Information We Collect

We may collect the following personal information:

• Contact Form Data:
  Name, email address, phone number, and any message or health-related information voluntarily submitted via our website form.
• Communication Data:
  Information shared via phone calls, emails, WhatsApp messages, or other forms of communication with our staff.
• Usage Data (via Google Tools):
  We use Google Analytics, Site Kit, and Google Search Console to collect anonymous information such as pages visited, time spent on the site, and general location data. This helps us understand user behavior and improve our website.

2. How We Use Your Information

Your information is used for the following purposes:

• To respond to inquiries and provide requested services
• To contact you regarding appointments or follow-ups
• To improve our website and marketing strategies
• To monitor site performance and user engagement (via analytics tools)

We do not sell, trade, or rent your personal information to third parties.

3. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience and analyze website traffic through Google Analytics and related tools. By using our website, you consent to the use of these cookies.

You may disable cookies via your browser settings, but some functionality may be affected.

4. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse.

5. Third-Party Services

We rely on trusted service providers such as Google for analytics and performance tracking. These tools may collect data subject to their own privacy policies. We encourage you to review Google’s Privacy Policy.

6. Your Rights

In accordance with South Africa’s POPIA and relevant international data protection laws, you have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your information
• Withdraw consent to use your data (where applicable)

To exercise your rights, contact us at info@retromedcare.co.za or call us directly.

7. Contact Us

If you have questions or concerns about this Privacy Policy, please contact:

Retro Med Care
📍 Kimberley, Northern Cape
📞 053-050-1257
📧 info@retromedcare.co.za
🌐 www.retromedcare.co.za